Long Road Grand Rapids is looking for a dedicated, hardworking team player to join our front of house team. We are looking for someone who is excited about working in a high volume environment, can create a unique guest experience and has a passion for doing things the right way.

Ideal candidates will have:

– a minimum of 1 year of prior serving experience
– familiarity of craft cocktails and spirits
– open availability
– great communication skills

Essential Duties and Responsibilities to include (but are not limited to):
Greet guests, take beverage orders directly from guests and from other service staff
Check identification of guests to verify age requirements for purchase of alcohol
Collect payment for drink orders served and balance all receipts
Serve drinks to guests seated in dining area
Clear tables of glassware and bring to kitchen for washing
Demonstrate an in-depth knowledge of spirits and cocktails menu in order to answer questions or educate guests on LRD process and mission
Participate in regular trainings to learn about LRD spirits and drinks
Maintain a clean working area by sweeping, cleaning, and sanitizing as needed
Ensure chairs and floor area around tables and waiting area are clean
Assist with other duties as needed, particularly during opening and closing shifts
Comply with established sanitation standards, personal hygiene, and health standards

Long Road Distillers is hiring a Front of House Manager to coach our FOH staff, lead our customer experience and build the Long Road brand at our Grand Haven location. This person will believe in and model customer service excellence for our team. They will coach and educate staff, foster a positive workplace culture built on respecting our brand, our customers and our team members, and will be part of a leadership team that is focused on innovation, growth and profitability.

Ideal candidates will have:

Minimum 1 year cocktail bartending experience desired;
Minimum 3 years customer service experience;
Minimum 2 years management and leadership experience desired;
Passionate about brand building;
Track record of fostering a positive work environment with a culture of respect;
Experience working with craft brands preferred;
Understands that setting up their team for success is the number one priority;
Able to relate to all different types of people, both as customers and employees;
Has positive attitude, and can help others do the same;
Able to work long hours, primarily weekends and evenings;
Serve Safe Manager or TIPS Manager training prior to start date (employer supported)

Essential Duties and Responsibilities to include (but are not limited to):
Positively and effectively coach and model LRD standards of service with FOH staff;
Supervise floor during Tasting Room hours; including but not limited to greeting customers, expediting cocktails and food, checking in on staff, hosting guests and ensuring cleanliness of all indoor and outdoor areas
Handle all aspects of customer experience to ensure guest satisfaction which may include correcting staff or order errors, navigating customer satisfaction complaints and/or assisting guests as needed so that they understand why systems we use are designed for the best possible experiences for all involved;
Daily pre-shift with FOH staff, and chef;
Ensure FOH staff have all assets needed to ensure successful communication during shift, ie: printed menus and feature sheets;
Manage FOH scheduling;
FOH employee hiring and training;
Coordinate systems for training, and implementation of new seasonal cocktails and food menus with Beverage Team and Chef;
Work with prep staff to create weekly prep schedule;
Be part of cocktail development team
Schedule and lead monthly staff meeting;
Manage tasting room labor costs;
Manage tasting room costs of goods;
Implement and carry out inventory tracking system for FOH
Organize and keep updated the Point of Sale software to meet the needs of guests, staff and management for organizational efficiency
Execute daily reporting for staff hours, wages, tips, etc
Report bi-weekly payroll calculations for FOH staff