The Long Road Distillers – Boyne City Tasting Room associate is responsible for creating an exceptional customer experience for all visitors to our Boyne City tasting room. This position will be responsible for greeting guests, serving samples, and introducing the Long Road Brand residents and visitors of Boyne City and the region. This is a part-time position with full- time opportunities during busy times.

Availability to work primarily weekends and evenings;
Experience working with Michigan craft brands desirable;
Enjoys customer service;
Passion for brand building;
Spirits and cocktail knowledge a plus;
Serve Safe or TIPS certified prior to start date (employer supported);
Complete Bar Smarts certification within one month of hire date (employer supported);
Complete Bar Starts certification within 3 months of hire date (employer supported);
Able to lift and move up to 50lbs.

Greet all customers in a timely courteous manner;
Tell all guests about Long Road products, company story, and company scope;
Guide guests in Long Road Spirits tasting;
Read customers needs, and make suggestions on upsells and other spirits;
Operate POS system;
Maintain a clean organized experience in the tasting room;
Restock merchandise and bottles;
Clear communication with tasting room manager on supply needs, inventory management, and customer needs

The Bar and Tasting Room Manager of Long Road Distillers is responsible for the daily operations of our Grand Haven location . The Bar and Tasting Room Manager is responsible for ensuring that all staff are providing LRD standards of customer service and that the tasting room is meeting and exceeding established Key Performance Indicators, all while fostering and maintaining a positive work environment that focuses on innovation and growth for the Long Road Brand and its employees.

Minimum 1 year cocktail bartending experience desired;
Minimum 3 years customer service experience;
Self-motivated and a self-starter;
Enjoys problem-solving;
Experience working with craft brands ;
Staff management and leadership experience desired;
Passionate about brand building;
Enjoys customers;
Enjoys employees;
Willingness to work long hours, primarily weekends and evenings;
Serve Safe Manager or TIPS Manager training prior to start date (employer supported)
Able to lift and move up to 50lbs.

Day to day management of all tasting room financials;
Manage service staff scheduling;
Employee hiring and training;
Maintain appropriate staffing pars throughout busy and not busy times;
Weekly reporting and analysis of GH-tasting room numbers at weekly managers meeting;
Schedule and lead monthly staff meeting;
Lead daily pre-meal with staff;
Ensure all staff have all assets needed to achieve successful communication during shift, ie: printed menus and feature sheets;
Control costs of vendor and store bought supplies, including but not limited to paper goods, linens;
Manage tasting room labor costs;
Manage tasting room costs of goods;
Manage all ordering;
Coordinate prep needs and deliveries with Grand Rapids location;
Create and coordinate systems for training, and implementation of new seasonal cocktail menus with Beverage Manager;
Positively and effectively coach staff to deliver LRD standards of service;
Work as floor supervisor during peak service times;
Handle customer concerns and praise.

Long Road Distillers, Grand Haven, is adding a Host/Hostess to our talented, energetic, and creative team. We work hard, enjoy what we do, and take pride in our spirits and level of service. We are dedicated to creating an exemplary experience for each and every customer, and need your help to accomplish that. We are looking for a self-starter who will quickly amass an in-depth familiarity with Long Road’s spirits and signature cocktails, as well as the operations of our bar and dining area.

Applicant Qualifications
Positive interpersonal skills required
Excellent verbal communication skills required
Ability to work in a fast-paced environment while following detailed instructions
Ability to clearly communicate with manager, bartenders, and kitchen staff
Willingness to learn about craft spirits and cocktails desired
Ability to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less

Essential Duties and Responsibilities to include (but are not limited to):
Happily greet and seat guests as quickly as possible
Present menus to guests and inform them of daily drink and food specials
Treat all guests in a manner to ensure their complete satisfaction
Take names on a waiting list and run the floor-plan board
Observe tables and keep track of clean, dirty and occupied tables
Take guest information and quote wait times to guests accurately when tables are not immediately available
Clean, organize and stock menus at host stand
Answer phone and answer questions concerning the menu and restaurant
Interact with guests as they leave the distillery to ensure positive experience
Check on and maintain restrooms throughout shift and as needed
Assist other staff as needed, particularly during opening and closing shifts
Empty trash containers and bring dirty dishes to kitchen for cleaning as needed
Comply with established sanitation standards, personal hygiene, and health standards

Long Road Distillers, Grand Rapids’ first craft distillery, is adding Servers to our talented, energetic, and creative team. We work hard, enjoy what we do, and take pride in our spirits and level of service. We are dedicated to creating an exemplary experience for each and every customer, and need your help to accomplish that. We are looking for a self-starter who will quickly amass an in-depth familiarity with Long Road’s spirits and signature cocktails, as well as the operations of our bar and dining area. As the first line of service at Long Road, our bartenders and servers must be able to educate customers on our spirits, from the milling of the grain, all the way to the glass as part of a proper cocktail.

Applicant Qualifications
Positive interpersonal skills required
Excellent verbal communication skills required
Previous service experience strongly desired
Ability to work in a fast-paced environment while following detailed instructions
Ability to clearly communicate orders to bartenders, kitchen staff and server assistants
Desire to learn about craft spirits and cocktails
Ability to stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less

Essential Duties and Responsibilities to include (but are not limited to):
Greet guests, take beverage orders directly from guests and from other service staff
Check identification of guests to verify age requirements for purchase of alcohol
Collect payment for drinks and food orders served and balance all receipts
Serve drinks, snacks, and food orders to guests seated in dining area
Clear tables of dishes, utensils and glassware and bring to kitchen for washing
Demonstrate an in-depth knowledge of spirits, cocktails, and food menu in order to answer questions or educate guests on LRD process and mission
Participate in regular training’s to learn about LRD spirits, drinks and food
Maintain a clean working area by sweeping, cleaning, and sanitizing as needed
Ensure chairs and floor area around tables and waiting area are clean
Assist with other duties as needed, particularly during opening and closing shifts
Comply with established sanitation standards, personal hygiene, and health standards